Saturday, June 13, 2009

Be Irreplaceable

If you wait tables, make sure that the customer's experience depends on you, and who you are, and would have been different with another server who served the same meals.

If you are a technology consultant, make sure that your client's experience would be totally different if another consultant were delivering the same advice.

If you are a doctor, make sure that your patient's experience is made special by who you are, and would be different if another doctor delivered the same diagnosis.

If you are lecturer, make sure.....???

Read the full post at the Tom Peters blog.

Question: Is there a difference between being irreplaceable and being indispensable? (Hint: If no one else can fill your shoes, how are you ever going to get promoted?!)

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